How to book special assistance at Manchester Airport: a step-by-step guide

Airports in the UK must offer free help to passengers who find parts of the journey difficult. This is often called special assistance, assisted travel or PRM assistance (short for passengers with reduced mobility).

Many people think it is only for wheelchair users. It isn't. You can ask for help if you have trouble walking long distances, standing in queues, using steps, seeing or hearing, or if you have a hidden condition such as dementia, anxiety or a heart or lung condition.

1. 1

   Contact your airline or travel agent

   Manchester Airport asks that you book assistance through the company you booked your flight with, at least 48 hours before you travel. Many airlines let you add it in the 'Manage my booking' section of their website, or you can phone them.

2. 2

   Explain what help you need

   Be specific. For example: 'I can walk a short distance but not through the whole terminal', or 'I need help up the aircraft steps'. If you are bringing your own wheelchair or mobility scooter, tell the airline its size, weight and battery type.

3. 3

   Ask for confirmation

   Keep a note of your booking reference and the date you made the request. It helps if anything needs checking on the day.

4. 4

   Do the same for your return flight

   Assistance at your holiday airport is arranged in the same booking, so check that both directions are included.

When you reach the terminal, go to the assistance reception area for your terminal. Staff will check you in for help and can take you through security and on to your gate. You may be asked to wait in a seated area until it is time to board.

• Arrive in good time. Allow extra time for assistance on top of the normal check-in time.
• Keep medicines and important documents in your hand luggage.
• Wear comfortable shoes that are easy to take off at security if asked.
• Tell staff straight away if you need the toilet, a drink or a rest.

If your condition isn't obvious, you can wear the Hidden Disabilities Sunflower lanyard. It quietly lets airport staff know that you may need a little more time, patience or help. Many UK airports, including Manchester, recognise it.

Airport assistance usually starts once you are inside the terminal. The journey from your house to the terminal door, and back again, is something you need to arrange yourself.

A door-to-door transfer can make this part much easier. Your driver collects you from home, helps with your luggage, and drops you close to the terminal entrance. On the way home, you can choose meet and greet so your driver is waiting for you outside arrivals.